IVR stands for Interactive Voice Response. It's a technology that allows interaction between a computer system and humans through voice commands or keypad inputs via a telephone keypad. IVR systems can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.Common uses of IVR systems include:Call Routing: Directing incoming calls to the appropriate department or individual within an organization.Automated Customer Service: Providing self-service options for tasks such as checking an account balance, making payments, or obtaining information.Surveys and Polls: Conducting automated surveys or polls by phone.Appointment Reminders: Sending automated reminders for appointments or events.Order Processing: Allowing customers to place orders or check the status of existing orders.IVR systems are widely used in various industries to streamline customer interactions, reduce wait times, and improve overall efficiency.https://mishtel.com/ivr-service/