My pleasure working in eBay customer service has decreased over the past year because of changes in management as well as a stop of development and training for agent. Even if you are qualified for a different job If they don't know that you are qualified, then you will not be offered the job. There was a way of helping people however, under new management the company is held to a set of certain metrics that are not accessible and in contrast to taking care of the needs of customers.| eBay help